At Orozco’s Auto Service of Garden Grove we appreciate all of our loyal customer and know they will always trust us to take the best care of their vehicle. Unfortunately, we also know that there are times when your vehicle may have problems or you have a complete breakdown and may not have the opportunity to get to Orozco’s Auto Service location. If by chance that does ever occur we would like to share some valuable tips to help you in discovering a reliable alternative.
Learn about the auto repair shop’s reputation
If possible, ask around town and see if they know of the shops reputation. Also consider researching a few online reviews while understanding even a bad review can be insightful if the shop owner responds to the bad review with an effort to resolve the complaint. Additionally, feel free to stop in and check it out before making your decision. Is everyone friendly and professional? Is the shop clean and organized? Just by performing some do diligence can go a long ways into choosing an auto repair shop.
Do some online research
It doesn’t take long to do a little research on your estimate. Many common repairs can be found online to give you a better understanding of what the mechanic may be performing on your vehicle. Sadly, some of the less ethical shops out there can try to pad your invoice with non-essential task and or parts that didn’t need to be replaced.
Always ask for estimate prior to any work starting
You should not allow the shop to start working on your car without giving you an estimate for how much the work is expected to cost. In many states you are entitled to: An estimate – Before beginning any repairs, the auto shop must provide you with an estimate showing the estimated price for parts and labor and obtain your authorization. Sometimes the only option available is an estimates given over the phone so even though a written estimate carries more legal weight it may not be feasible. Many times an estimates is simply just an estimates, so it’s possible your bill could be slightly higher, if you see anything that is in excess of that stated amount possibly get a second opinion.
Inform the service advisor or mechanic with as many details as possible
When you bring your vehicle into an auto repair shop try and give the service advisor or mechanic as much information regarding the problem as possible. Letting them know if your vehicle is making strange noises when does that noise or rattle start…while going around corners, just after you start the vehicle and so on. This will give the shop a better directions and they can most likely diagnose the issue sooner and help getting you back on the road quicker.
Ask follow up with questions
Unfortunately, far to many customers fall into the trap of the feared padded bill. Be it adding additional unnecessary repairs, upping to repair time or even listing repairs that aren’t even performed. Any honest auto repair shop wont be insulted if you ask to see the old parts or even point out the new parts installed if they are in a viewable position on your vehicle.
Be mindful of the the service advisors’ attitude
The service advisor, is generally your contact person at the front desk and your go between to the auto mechanic. If they are short with repair descriptions or easily agitated when you ask questions this may be the best time to request a manager or find another shop.
Try to avoid the larger chain stores
A smaller family owned auto repair shop may be a better option, due to the fact that they need to build long term relationships with their customers to earn repeat business. Additionally, the day may come when you need to get your previous repair records for routine maintenance of fluids and parts and having them spread out to several shops may prove difficult in tracking them down.
We hope these tips will be helpful if you’re ever away from an Orozco’s Auto Service location when you’re in need of emergency auto service. Always drive safe!
Orozco’s Auto Service Garden Grove – Orange County CA
12776 Nutwood Street Garden Grove, CA 92840
Call Today: 714-537-0076 – Auto/Fleet/Diesel Service Repairs